Information
Since 2013, the Health and Safety Executive (HSE) no longer inspects or approves first aid training providers. Instead, it sets out national standards that all providers must meet.
You can read the official guidance here:
👉 HSE GEIS3 – Guide to First Aid Training
Two Ways to Meet HSE Standards
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Umbrella Accreditation – via an external body that monitors its members
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Self-Regulation – with internal processes that meet the same standards
Active Aid follows the self-regulation model.
Why? Because we're a close-knit team of experienced, professional trainers who are committed to quality. Every trainer at Active Aid is part of a continuous training and development process. It's automatically tracked, and anyone who doesn't meet our standards is paused from delivering courses until they do.
That means every course we run is up to date, fully compliant, and taught to the highest standard â€" every time.
We don't just meet expectations. We aim to exceed them.
Experience first aid training that's practical, relevant, and unforgettable.
Questions? Just ask one of our trainers.
Got a Concern?
We take your feedback seriously. If you're not satisfied with the service you received from Active Aid or one of our trainers, we want to hear from you.
How to Make a Complaint
Option 1: Online (Recommended)
Log in to the Student Area and go to 'Your Courses'.
You'll see a list of courses you've attended â€" simply click 'Complain about this course' next to the relevant one and complete the short form.
Option 2: By Email or Post
You can also submit a complaint by email or in writing using the contact details for our registered office.
We aim to respond promptly and handle all concerns with fairness and care.